Terms & Conditions
Your order will be shipped by either Australia Post Express Post express service or Toll parcel services. A standard shipping fee of AUD$8.00 applies to all orders. Please allow 1 – 7 working days for delivery.
Most orders will ship out within 1 business day of ordering. Orders are subject to verification and approval before shipping and may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays or public holidays. While we will do all we can to ensure your order is delivered on time, Pana Organic cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
Please note that our delivery options refer only to the delivery time frame and not to the time required to prepare your order. While most orders are ready for shipping within 1 day of ordering, some orders may take additional time.
Pana Organic ships directly to Mainland UK and the following European destinations – Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland. To order, select the UK or Europe store from the bottom of your browser to start shopping.
We understand that from time to time you may wish to return a product to us. We have created this 10-day returns policy to enable you to return products to us in appropriate circumstances. This returns policy applies to customers irrespective of your geographical location. This policy does not affect any statutory rights you may have (under such consumer rights legislation that may be currently enacted).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where: (a) we receive the returned product within 10 days following the date of receipt of the product; (b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new; (c) you comply with the returns procedure set out below; and (d) none of the exclusions set out below apply.
(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must initially inform us of your intention and reason for the return. Products returned under this policy must be sent by recorded delivery to: Pana Chocolate Pty Ltd. 1 Sanders Place, Richmond, Australia, 3121. You will be responsible for paying postage costs associated with returns under this policy unless a prior agreement is reached.
The following kinds of products may not be returned under this policy: (a) Product liable to deteriorate within the period set out in Section 1 and 2 above; (b) any product made to your specification; (c) any product made to order.
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us unless a prior agreement is reached. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.
(6) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product): (a) we will not refund or exchange the product; (b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and (c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
(7) About us
Our full name is Pana Chocolate Pty Ltd. Our registered office is 1 Sanders Place, Richmond, Australia, 3121 and our principal trading address is the same. Our company ABN is 41 158 976 759. Our email address is email@example.com
(2) Licence to use website
(3) Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
The advertising of products on our website constitutes an “invitation to treat” – not a contractual offer. Prices stated on our website may be stated incorrectly. The purchase of products via our website will be subject to our terms of sale. We will ask you to agree to our terms of sale each time you purchase a product or products via our website.
(5) Limited warranties
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
(6) Limitations of liability
(12) Exclusion of third party rights
(13) Entire agreement
(14) Law and jurisdiction
(15) Registrations and authorisations
We are registered with ASIC. Our ABN number is 41 158 976 759.
(16) Our details
The full name of our company is Pana Chocolate Pty Ltd. Our registered address is 1 Sanders Place, Richmond VIC, Australia, 3121. You can contact us by email to firstname.lastname@example.org